Adobe Flash Player For Mac Troubleshooting

 admin

Having trouble installing Adobe Flash Player? Identify your issue and try the corresponding solution. For Firefox on any OS, see Enable Flash Player for Firefox. For Safari on Mac OS, see Enable Flash Player for Safari. For Google Chrome, see Enable Flash Player for Chrome. For Opera, see Enable. Adobe is changing the world through digital experiences. Our creative, marketing and document solutions empower everyone — from emerging artists to global brands — to bring digital creations to life and deliver them to the right person at the right moment for the best results. Have you checked if Flash Player is enabled in your browser? For Firefox on any OS, see Enable Flash Player for Firefox. For Safari on Mac OS, see Enable Flash Player for Safari. For Google Chrome, see Enable Flash Player for Chrome. For Opera, see Enable Flash Player for Opera.

The Adobe Flash Player browser plugin lets you view video and animated content in Firefox. This article has information about testing, installing, updating, uninstalling and troubleshooting the Adobe Flash plugin.

Note: The Firefox Software Update feature does not update installed plugins. See the Adobe Security bulletins and advisories page for information about security and stability issues affecting Adobe Flash Player and other Adobe products.

Table of Contents

  • 4Troubleshooting

Visit Adobe's Flash Player Help page to see if the Flash plugin is installed and working properly. If it tells you that Flash is not installed, see the next section on how to install the latest Flash plugin.

The Flash plugin automatically updates itself by default. If Adobe's Flash Player Help page says that Flash is outdated and you don't want to wait for the automatic update, you can update Flash manually by downloading and installing the latest version from Adobe.

To check if your installation of Flash is up to date, visit Adobe's Flash Player Help page. If it says that Flash is outdated, you can update Flash by downloading and installing the latest version from Adobe.

  1. Go to Adobe's Flash Player download page and download the Flash installer.
    Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.
  2. When the download has finished, close Firefox.

    Click the Firefox menu , then click Exit.Click the Firefox menu at the top of the screen, then click Quit Firefox.Click the Firefox menu , then click Quit.

  3. Open the Flash installer file you downloaded and follow the instructions.

Adobe Flash Player For Windows 7

Note: If you are having problems with the Flash installer from Adobe's download page, you can use this Flash Player installer link to directly download the full installer.
  1. Go to Adobe's Flash Player download page and download the Flash installer.

  2. Click the Firefox menu , then click Exit.Click the Firefox menu at the top of the screen, then click Quit Firefox.Click the Firefox menu , then click Quit.

  3. Open the file you downloaded (i.e. install_flash_player_osx_intel.dmg).
  4. In the Finder, open the Install Adobe Flash Player.app to run the installer, then follow the installer's instructions.
  1. Go to Adobe's Flash Player download page.
  2. When prompted, save the file (i.e. install_flash_player_'version'_linux.'processor'.tar.gz).

  3. Click the Firefox menu , then click Exit.Click the Firefox menu at the top of the screen, then click Quit Firefox.Click the Firefox menu , then click Quit.

  4. Open a Terminal window (in Gnome, click on the Applications menu, select Accessories, and then select Terminal.)
  5. In the Terminal window, change to the directory where you saved the file you downloaded (e.g. cd /home/user/Downloads).
  6. Extract libflashplayer.so from the file you downloaded with the command tar -zxvf install_flash_player_'version'_linux.'processor'.tar.gz.
  7. As the super user, copy the extracted file, libflashplayer.so, to your Firefox installation directory's plugins sub-directory. For example, if Firefox is installed in /usr/lib/mozilla, use the command sudo cp libflashplayer.so /usr/lib/mozilla/plugins and then enter your super user password when prompted.

For instructions on uninstalling Flash, see Adobe's help page, Uninstall Flash Player - WindowsUninstall Flash Player - Mac OS.

Note: Running Adobe's uninstaller will remove Flash from all browsers where it is not built-in, including Internet Explorer. You will be prompted to reinstall Flash when you visit a page that requires it, such as Adobe's Flash Player Help page.

Flash plugin not working

If Adobe's Flash Player Help page does not show that Flash is working even though you have installed the latest version, your Flash plugin may be disabled in the Add-ons Manager. To make sure that Flash is enabled,

  1. Click the menu button , click Add-ons and select Plugins.

If Flash is disabled, select Ask to Activate in its drop-down menu.

Flash plugin not working on certain websites

Firefox can block the Flash plugin on certain websites, if using it would cause security, speed or stability problems. For more information, see The Flash plugin is blocked on some sites by default.

Flash works in Internet Explorer or Chrome but not in Firefox

There are three different types of Flash Players: an ActiveX version for Internet Explorer, a Chrome version built into the browser and a plugin version for Firefox and some other browsers. If you want Flash to work in Firefox you must install the plugin version, as explained above.

'Activate Adobe Flash' prompts

The Flash plugin is set to 'Ask to Activate' in the Add-ons manager by default. Click on the 'Activate Adobe Flash' message to allow the Flash content to load (if it doesn't, reload the page and try again). For more information, see Why do I have to click to activate plugins?.

The Adobe Flash plugin has crashed

Adobe flash player

If you see this message instead of Flash content, see Adobe Flash plugin has crashed - Prevent it from happening again and Adobe Flash protected mode in Firefox.

Unresponsive plugin warning

Adobe

Firefox will show you a warning dialog if the Flash plugin is taking longer than expected:

See the article Warning Unresponsive plugin - What it means and how to fix it for solutions and workarounds.

Cannot view full screen Flash videos

See Flash videos won't play full screen.

Playing Flash videos makes Firefox hang

If Firefox stops responding or if the Flash plugin hangs or stops working when playing Flash videos or games, try these solutions:

Download Adobe Flash Player For Windows 7

  • Pause or stop Flash in other tabs. You may need to close those tabs.
  • Update Flash. See the Installing or updating Flash section above for instructions.
  • Disable hardware acceleration in Flash settings. See Disable hardware acceleration in Flash for details.
  • Update your graphics drivers. See Upgrade your graphics drivers to use hardware acceleration and WebGL.
  • Disable Flash protected mode. See Adobe Flash protected mode in Firefox.

Other Flash problems and solutions

  • Your Flash issue could be caused by an extension, theme, or hardware acceleration in Firefox. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to narrow down the cause.
  • Other solutions for general audio and video problems are listed in the Fix common audio and video issues article.
  • If Flash content does not work, acts strangely, causes errors, or if you see a notice that you need to update Flash even after installing the latest Flash version, uninstall and reinstall Flash.


Based on information from Flash (mozillaZine KB)

Adobe Flash Player Mac Firefox

With all the controversy in recent weeks regarding Apple’s criticisms of Flash, I decided to take a look at what problems Mac users are having running Flash in Safari. To get an idea, I went to the Safari section of Apple’s Discussions Boards and searched on the keyword “Flash.”

On the day I did the search, it yielded 78 hits over the last 90 days. Some of the hits were “duplicates,” citing separate messages for the same thread. On the other hand, I discovered a few relevant threads on my own that did not show up anywhere in the search results. Still, using what the search uncovered as a rough approximation, there was less than one hit per day over the previous three months. This is not exactly a tsunami of complaints.

Further, for many of the postings, Flash turned out not to be the root cause of the symptom. For example, an inability to play Flash videos on the KTUU Web page was resolved by disabling Safari’s Block Pop-Up Windows option (located in the Safari menu). Another supposed Flash problem was fixed by moving the Safari application back to the Applications folder. Yet another issue was resolved by reinstalling the latest version of Mac OS X via the “combo” updater. Several instances of potential Flash conflicts turned out to be due instead to third-party input managers or “enhancers”—something that Apple specifically warns about. As a final extreme example, one user oddly lamented: “I can’t figure out why my Safari, running 64-bit for several months now, is having no problems with Flash.”

This doesn’t mean that there are not genuine problems with Flash. I have certainly had instances where a Flash video would not play or did so only at an annoyingly slow pace. But such issues may be less frequent than often assumed.

For Flash hassles that remained unresolved in the Discussions postings, such as an inability to play YouTube videos or Flash-related crashes, the general recommendation is to try the advice given in an Adobe TechNote. It’s not a panacea, but it’s worth a look. The most useful tip contained in the document is to uninstall and reinstall Flash Player, making sure to follow the separate uninstall instructions. As to the article’s other suggestions, I would add the following:

Adobe
  • The suggestion to repair permissions is not likely to fix anything. The permissions problem appears restricted to Flash Player 9.x. You should be using a 10.x version of Flash Player.
  • Although it’s always possible that reinstalling the latest version of Safari could help, I could not find one instance where anyone found this to be so. Personally, I wouldn’t waste my time trying this.
  • While the Adobe Flash Player page correctly lists the latest release version as 10.0.45.2, you may be using the even newer Gala preview beta (currently at version 10.1.81.24).